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What if the fragrance I want is out of stock?
What are your burn times and sizes?
Do you have a fragrance list?
Can I get this in a special color?
What is your giftpackaging?
Shipping Methods, Costs and Damaged Goods
Can you create a special fragrance for me?


What if the fragrance I want is out of stock?
Periodically, items appearing in stock on the site become out of stock as we fullfill orders made prior to yours. We process all orders in the order they arrive. If your item is out of stock we will contact you so that you can make another selection. It is important that you provide a valid email address or phone number so that we may contact you. If your order contains multiple items we will hold off on shipping until we've contacted you regarding the out of stock item.

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What are your burn times and sizes?
Our 3x3 Round Pillar has an 80 hour burn time, Our 3x4 Round Pillar and 3x4 Square Pillar has over 90 hour burn time and our 3x6 Round Pillar has over 100 hours burn time.

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Do you have a fragrance list?
Yes. At our domain at lunaluminaries.com we have a complete list of our collections and fragrance descriptions for our offerings on eCrater. Also, every candle comes with a hang tag with unique facts and lore and fragrance descriptiion.

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Can I get this in a special color?
Because the candles we are offering to you on eCrater are our closeout sizes and scents they are only available in the colors listed. If you have a special need for a specific color please contact us. Minimum quantities apply.

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What is your giftpackaging?
If you wish to receive our beautiful silver swirl giftbox with your order please advise when choosing scent. We will add $2.00 to your sub-total. ORGANZA GIFT BAG: We have beautiful organza and satin drawstring bags with a nice rounded gusset bottom that make a perfect adornment when gift giving. Please advise at time of scent selection whether you'd like the COBALT or SILVER Organza bag. We will add $2.00 to your sub-total.

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Shipping Methods, Costs and Damaged Goods
We ship UPS Ground throughout the U.S. The costs are the actual shipping costs and no added processing fees are included by us. All items are inspected prior to shipment. If your shipment arrives damaged and has damaged the product you will need to contact UPS immediately to file a claim. Contact us with the claim number and pertinent info and we will advise you how we can proceed.

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Can you create a special fragrance for me?
Yes. We have made many custom fragrances for corporations, businesses and individuals for a variety of needs. Please email us at our cstservice email address to discuss your particular needs. All custom fragrances are handcrafted Fragrance creation costs vary according to ingredients used, the amount of ingredients and their market costs. Market costs of fragrances will vary according to volume purchased. We also charge a creation fee and hold all trademark rights to the fragrance unless you wish to purchase rights to the fragrance. Rights purchase grants you rights to resell or reuse the fragrance as your own and the full recipe is yours to keep. It lists all the fragrance notes used, varieties, country of origin etc. and exact amounts of each. Corporations may have their logo appear on product label underneath wording in terms like:"Created especially for "

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Last Updated: 19 Feb 2006 01:30:59 PST home  |  about  |  terms  |  contact
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